Privacy policy

1. 1

   Who we are

   Tee-Gab Enterprise is responsible for your personal data. Akobo, Elewuro, behind Emmanuel Alayande Hospital, Ibadan, Oyo State. Phone or WhatsApp 0912 323 6956. Contact us there about anything in this policy.

2. 2

   What we collect

   Your name, phone number, email and delivery address; what you order and any notes you add; your account details; for wholesale accounts, your business name. When you are signed in, the items in your cart and wishlist, and whether you agreed to reminders and offers. When you confirm you have received an order we keep the name you sign with and the time. If you open a dispute we keep what you tell us and any photos you send. We do not collect card details: Paystack handles card payments.

3. 3

   Why we use it

   To take, deliver and support your order, including updates about it, returns and disputes (to perform our contract with you). To confirm payments and prevent fraud (our legitimate interest). To keep accounting and tax records (a legal duty). To remind you about your cart and wishlist and tell you about new products and combo deals, only if you agree, and you can stop at any time (your consent).

4. 4

   Reminders and offers

   We only send these if you tick "Send me reminders and deals by email and WhatsApp" when you sign up or in your account. The box is never ticked for you. We send at most one every two days and three a week, and none between 9pm and 7am. To stop them, use the unsubscribe link in any of these emails, reply STOP on WhatsApp, or untick the box in your account. Messages about your own orders (payment confirmed, ready for pickup, on its way) are not offers and still come.

5. 5

   Automatic payment matching

   When you pay by bank transfer, our system matches your bank alert to your order using the order number in the narration and marks it paid. If anything does not match, a person checks it. Message us if you think a payment was matched wrongly.

6. 6

   Who we share it with

   The rider who delivers in Ibadan, and for waybill delivery, the transport company at the motor park (your name and phone number, so they can reach you). Service providers who run the shop for us: website hosting and security, our database, email delivery, and Paystack if you pay by card. Updates about your order are sent from our business WhatsApp number and by email; order alerts reach our phone through Telegram. Some of these providers store data outside Nigeria, under agreements that protect it. Reviews you post are public, under your first name and initial or as "Verified customer". We never sell your data.

7. 7

   How long we keep it

   Orders and payment records: for as long as the law requires for accounting, then your contact details are removed. Unpaid orders: deleted after 30 days. Disputes: one year after they are resolved. Accounts: closed after three years without use. Bank alert emails: deleted within 90 days of matching. Backups: 30 days.

8. 8

   Your rights

   Under the Nigeria Data Protection Act 2023 you can ask to see, correct or delete your data, to restrict or object to how we use it (including offers, at any time), to withdraw consent, and to get a copy of your data. Message us on WhatsApp or call 0912 323 6956. You can also complain to the Nigeria Data Protection Commission (ndpc.gov.ng).

9. 9

   Security

   We protect your data with access controls and encrypted connections. If a breach puts you at risk, we will tell you and the Nigeria Data Protection Commission as the law requires.

10. 10

    Cookies and your device

    We do not use tracking or advertising cookies. Your browser keeps your sign-in on your device, and when you are signed in your cart and wishlist are saved to your account too. On a shared phone or computer, sign out when you finish: it removes your details from that browser.

11. 11

    Children

    Accounts and orders are for adults (18 and over). We sell items for children, but we do not knowingly collect children's data.